Repair Terms & Conditions

Last updated: 9 November 2026

These terms apply to every repair booked with Re-Booted, whether you send your phone to us or book a local call-out. Please read them before you book.

1. Booking and payment

  • You pay for your repair when you book online. The price shown for your model and repair is the price you pay.
  • No fix, no fee. If we can't repair your phone, we'll refund you in full.

2. Sending your phone to us

  • We'll send you a free Royal Mail Tracked Returns pack or label.
  • Postage is insured up to £100. You can buy extra cover when you book if your phone is worth more.
  • Please remove your case, SIM card and any memory card before sending, and back up your phone.
  • We repair your phone within 24 hours of it arriving with us, then send it back free by DPD next-day delivery, insured to the same level.

3. Local call-out repairs

  • Call-outs are available within 10 miles of CM17 0AH. We're expanding, so get in touch if you're further away.
  • There's no call-out fee. You only pay for your repair.
  • We do call-outs 7 days a week, 8am to 8pm, including bank holidays. We're closed on Christmas Day, New Year's Day, Good Friday and Easter Sunday.
  • Choose your time slot when you book.
  • We repair your phone on the spot within 1 hour, and aim for 30 minutes.

4. Parts

We always use OEM-grade parts.

5. If we find something else

If we open your phone and find another fault, we'll contact you with a quote before doing any extra work. We'll never charge for work you haven't agreed to.

6. Liquid damage

If we find liquid damage, we'll tell you before we repair. We'll only go ahead if you want us to. Your repair is still covered by our warranty, but the warranty won't cover the phone itself failing later, as this is a common result of liquid damage.

7. Previously repaired phones

We're happy to repair phones that have been repaired elsewhere before.

8. 12-month warranty

  • Every repair comes with a 12-month warranty from the date of repair.
  • If a part we fitted turns out to be faulty, we'll fix it.
  • The warranty doesn't cover new accidental damage, such as drops, cracks or liquid damage.
  • We mark every part we fit. If your phone is repaired by anyone else after our repair, our warranty no longer applies.
  • To make a claim, contact us with your order number.

9. Your data

  • Please back up your phone before your repair. We aren't responsible for any loss of data.
  • We may need your passcode to test the phone works properly after the repair. We only use it for testing and don't access your personal content.

10. Cancellations and refunds

  • You can cancel at any time before we start your repair for a full refund.
  • Once your repair has been completed, it can't be cancelled, but it's still covered by our warranty and your legal rights.

11. Unclaimed phones

If we can't return your phone and can't reach you, we'll keep trying to contact you. If it remains unclaimed for 90 days after we've written to you, we may recycle it responsibly.

12. Your legal rights

Our warranty is in addition to your legal rights under the Consumer Rights Act 2015. It doesn't affect them.

13. Contact us

Questions about a repair or a warranty claim? Contact us.