Before You Send

How to Remove Your Accounts

Sign out of every account and reset your device before you post it. It only takes a few minutes, and it means we can check your device and pay you the same day.

Why It MattersDevices that are still linked to an account are locked, so nobody else can use them, including us.
Already Posted It?No problem. Every guide below shows how to remove your account remotely, without the device.
Locked DevicesIf a device arrives locked, we’ll get in touch. We can’t pay for it until the account has been removed.

On Your Device

iPhone, iPad and Apple Watch

iPhone and iPad

  1. Back up anything you want to keep.
  2. Open Settings, tap your name at the top, then tap Sign Out.
  3. Enter your Apple Account password to turn off Find My.
  4. Go to Settings > General > Transfer or Reset iPhone (or iPad), then tap Erase All Content and Settings.

Apple Watch

  1. Keep your watch and iPhone close together.
  2. On your iPhone, open the Watch app, tap All Watches, then tap the info button next to your watch.
  3. Tap Unpair Apple Watch and enter your Apple Account password. This removes Activation Lock.

Without Your Device

If you’ve already posted it, or can’t get into it

  1. Go to icloud.com/find on any computer or phone, and sign in with your Apple Account.
  2. Select the device from the list.
  3. Select Remove This Device and confirm.
If the device is switched on and connected when you do this, Apple will mark it as Ready for Repair or Trade In instead. That’s fine, it still lets us check and reset it.

On Your Device

Galaxy phones, tablets and watches

Phones and Tablets

  1. Back up anything you want to keep.
  2. Open Settings > Accounts and Backup > Manage Accounts.
  3. Tap your Samsung account, then Remove Account, and enter your password.
  4. Do the same for your Google account.
  5. Go to Settings > General Management > Reset > Factory Data Reset.

Galaxy Watch

  1. On your phone, open the Galaxy Wearable app.
  2. Go to Watch Settings > General > Reset and confirm.

Without Your Device

If you’ve already posted it, or can’t get into it

  1. Go to account.samsung.com and sign in.
  2. Open your list of Devices and select the one you’re selling.
  3. Choose to sign out of or remove the device, and confirm.
  4. Then remove your Google account too. See the Google and Android tab.

On Your Device

Pixel and other Android phones, tablets and watches

Phones and Tablets

  1. Back up anything you want to keep.
  2. Open Settings > Passwords and Accounts (sometimes just Accounts).
  3. Tap your Google account, then Remove Account.
  4. Go to Settings > System > Reset Options > Erase All Data.

Pixel Watch

  1. On the watch, open Settings > System > Disconnect and Reset.
  2. Confirm, then remove the watch from the Pixel Watch app on your phone.

Without Your Device

If you’ve already posted it, or can’t get into it

  1. Go to myaccount.google.com and sign in.
  2. Select Security, then Manage All Devices under Your Devices.
  3. Select the device you’re selling, then Sign Out.

On Your Console

PlayStation 5 and PlayStation 4

PlayStation 5

  1. Go to Settings > Users and Accounts > Other.
  2. Select Console Sharing and Offline Play, then Disable.
  3. Go to Settings > System > System Software > Reset Options, then Reset Your Console.

PlayStation 4

  1. Go to Settings > Account Management > Activate as Your Primary PS4, then Deactivate.
  2. Go to Settings > Initialisation > Initialise PS4, then choose Full.

Without Your Console

If you’ve already posted it, or can’t get to it

  1. Sign in to PlayStation Account Management.
  2. Select Device Management > PlayStation Consoles.
  3. Select Deactivate All Devices and confirm.
This signs you out of every console at once, and you can only do it once every six months.

On Your Console

Xbox Series X, Series S and Xbox One

  1. Press the Xbox button to open the guide.
  2. Go to Profile and System > Settings > System > Console Info.
  3. Select Reset Console, then Reset and Remove Everything.

Without Your Console

If you’ve already posted it, or can’t get to it

  1. Go to account.microsoft.com/devices and sign in.
  2. Find your Xbox in the list and select it.
  3. Choose Remove Device and confirm.

On Your Console

Nintendo Switch and Switch 2

  1. Open Nintendo eShop, select your profile icon, and choose to deregister the console.
  2. Go to System Settings > System > Formatting Options.
  3. Select Initialise Console and follow the steps.

Without Your Console

If you’ve already posted it, or can’t get to it

  1. Go to ec.nintendo.com/my and sign in to your Nintendo Account.
  2. Scroll down and select Deregister as Pass-Enabled Console.
  3. Enter your password and follow the steps to confirm.
You can only do this online once a year. If you’ve already used it, Nintendo Support can help.

Good to Know

A Few Quick Tips

  • Have your password ready. You’ll need your account password, and the code if you use two-step verification.
  • Removing isn’t deleting. Signing a device out of your account doesn’t delete the account itself or anything stored in it.
  • Lost or stolen? Report it to your network and the account provider. We can’t buy devices that have been reported.
  • Your data is safe with us. Every device we buy gets a certified data wipe with Blackbelt 360, even if you’ve already reset it.
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