Refurbished Terms & Conditions

Last updated: 11 November 2026

These terms apply to every refurbished device and accessory you buy from Re-Booted. Please read them before you order.

1. Grades

• Every device is fully tested with our 90-point Blackbelt 360 check and works perfectly, whatever its grade.
• The grade only describes how the device looks: Excellent (looks like new), Good (light signs of use) or Fair (visible signs of use). See the grading guide on each product page for details.
• Photos show the model and colour. Your device may have small cosmetic marks in line with its grade.

2. Data and network

• Every device is data wiped with certified software before it's sold.
• Phones are unlocked to any UK network.

3. Delivery

• Delivery is free by DPD next-day, tracked and insured.
• Orders placed before 2pm on a working day are dispatched the same day.

4. 14-day returns

• You can return any device or accessory within 14 days of receiving it for a full refund, even if you've just changed your mind.
• Please sign out of all accounts (including Find My iPhone or Google account), remove your data and send it back in the same condition, with anything that came with it.
• Contact us with your order number to start a return.
• We refund you within 14 days of receiving the return.

5. 12-month warranty

• Every refurbished device comes with a 12-month warranty from the date of delivery.
• If a fault develops under normal use, we'll repair it, replace it or refund you.
• The warranty doesn't cover new accidental damage, such as drops, cracks or liquid damage, or devices repaired by anyone else.
• To make a claim, contact us with your order number.

6. Your legal rights

Our returns policy and warranty are in addition to your legal rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. They don't affect them.

7. Contact us

Questions about an order, a return or a warranty claim? Contact us.